WHEN 911 NEEDS 911 – CALL SERVE & PROTECT
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Serve & Protect is a cutting edge 501(c)(3) non-profit corporation based in Brentwood TN, reaching Internationally. We serve Law Enforcement, Fire / Rescue / EMS, Dispatch, and Corrections professionals and their families through our unique combination of Crisis Line, Chaplain Alliance, and four Networks of Mental Health Professionals. Serve & Protect was founded by former MP and Norfolk Police Detective Robert Michaels, who also serves as Tennessee Fraternal Order of Police State Chaplain, and Chaplain for FMI Memphis Division, Nashville Resident Agency.
WHY DO WE EXIST?
Serve & Protect restores heroes and rescues families in criminal justice and emergency services, including those in Law Enforcement, Fire/Rescue/EMT, Dispatch, and Corrections. We give our clients iron clad confidentiality and personal attention. We believe that both physical health and mental health are core elements to serving those who sacrifice for us daily. Through our Crisis Line, Network of Trauma Therapists, and Chaplain’s Network, we provide collaborative, comprehensive, compassionate, and confidential care 24/7.
HOW ARE WE UNIQUE?
Serve & Protect is dedicated to men and women who serve, which includes their families. We are the only independent resource that provides a threefold scope of service designed to serve the individual needs of professionals and families in crisis through our Rescue Partners:
CRISIS LINE 24/7/365 Coast2Coast: staffed by active and retired first responders who understand the needs of callers and assess their level of need. They offer confidential, immediate help through facilitating three distinct options:
RESIDENTIAL CARE When warranted, our partner Safe Call Now facilitates treatment
CHAPLAIN ALLIANCE More than 3200 Chaplains are ready to respond nationwide and in 31 coubtries.
MENTAL HEALTH ALLIANCE Our network of therapists and counselors to help clients resolve issues
INTERVENTION There are crisis times when immediate, decisive action must be taken. Through our partner
Safe Call Now, Southworth Associates provides crisis intervention to address urgent needs.
CASE MANAGEMENT Follow up and follow through is essential in restoration of a client. We provide 360Care from the first contact with our call taker through referral to a therapist in the callers zip code that takes their insurance and practices either EMDR or Rapid Resolution Therapy. If residential care is required, our call taker facilitates it and we provide we provide followthrough by locating a therapist for aftercare. All caller information is contained on our unique Case Management System designed exclusively for Serve & Protect, and is HIPPA compliant.
We are an independent resource working outside of employers, agencies and departments, assuring our clients of complete confidentiality and service based on their needs. REAL SOLUTIONS FOR REAL PROBLEMS.
We address a client’s spiritual and emotional needs through our network of mental health professionals and national network of chaplains, based on the needs of the individual.
STRATEGIC ALLIANCES Through selectively chosen partnerships, beyond those we have forged with our Rescue Partners Safe Call Now, Mental Health Education Foundation, Firefighter Behavioral Health Alliance, and National Police Suicide Foundation, we have assembled a network to provide comprehensive resources to help – our Resource Partners – just as unique as our first tier. These include Law Enforcement Survival Institute, Angels of America’s Fallen, Survivors Network for Air & Surface Medical Transport, Badge of Honor Memorial Foundation, Teen Challenge, Dr. Michael Langston, Noble Heroes, Fallen Blue, Fellowship of Christian Peace Officers, Wives Behind the Badge, National Association of Police Wives, and Wives on Duty. Each of these organizations shares the Serve & Protect commitment to serve our Heroes and their families, each meeting real, tangible needs.
Any criminal justice or emergency service professional or family member that asks for help receives help to regain emotional balance, stability, and hope.
At Serve and Protect our assistance comes from those who know the chaos, trauma and violence that can be part of our clients’ job.
Serve & Protect tackles the problems. We wrestle through the wants, needs, desires, and yes, the pain that can overwhelm our Heroes. Even Heroes want to be safe, to be respected, and to be appreciated. Together we unpack the issues. Sometimes it’s the trauma of the job or the stress of daily living. It may be finances, marriage failure or addictions. It is anything that makes life unmanageable.
We do this in absolute confidentiality, and we see it through to help our Heroes reclaim healthy lives.
WHY IS OUR SERVICE NEEDED?
The challenge of Criminal Justice and Emergency Services often destroys families and takes lives. We address the issues surrounding emotional wounds.
- Every 17 hours a law enforcement officer commits suicide. (Dr. Jean G. Larned,Ph.D., Criminal Investigations Instructor; Understanding Police Suicide, Forensic Examiner Magazine Fall 2010)
- 75 % of officers have been divorced – 87% of firefighters! (Firefighter Nation / Journal of Police Psych)
- 40 % of first responders are involved in domestic violence (Nat’l Center for Women & Policing / Purple Berets)
- 85% of first responders and 35% of dispatchers experience some elements of PTSD (Anxiety/Depression Mag.)
Criminal Justice and Emergency Services professionals often resist using Employer Based Assistance, too often resulting in emotional crisis. As an independent service provider, we use time-tested solutions to meet needs, we affiliate with mental health professionals and seasoned first responder Chaplains to deliver results, and we make every reasonable effort to return those we serve to duty.
The emotional well being of those we serve in Criminal Justice and Emergency Services has a direct impact on their performance and on everyone within their sphere of influence.
WE SERVE FAMILIES AND SAVE LIVES
- Hope Animal Assisted Crisis Response
- International Conference of Police Chaplains
- Federation of Fire Chaplains
- Fellowship of Christian Peace Officers
- Fellowship of Christian Firefighters
- Firefighter Behavioral Health Alliance
- National Police Suicide Foundation
- American Academy of Experts in Traumatic Stress
- National Center for Crisis Management
- Fraternal Order of Police
- Designated VIPS PROGRAM (Volunteers in Police Service) International Association of Chiefs of Police
- Tennessee Fraternal Order of Police
- Williamson County TN Morris Heithcock Lodge 41