WHEN 911 NEEDS 911 – CALL SERVE & PROTECT
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Since 2011, Serve & Protect has been facilitating trauma services for public safety professionals struggling with invisible wounds, emotional scars from traumatic incidents from the job. At our 5 year anniversary we had helped about 2500 people.
Confidential, Compassionate, Comprehensive. Real solutions for real problems.
Serve & Protect is a unique and cutting edge 501(c)(3) non-profit corporation based in Brentwood TN, reaching Internationally. We facilitate trauma services for public safety professionals, locating the right resource to address the real issues they face. We narrowcast our facilitation locating a resource in their community that takes their insurance and understands their job. Another uniqueness is our A-Team, dedicated professionals available to serve public safety in crisis.
Adding to our uniqueness, we offer a free mobile app available on the Apple Store and Google Play.
Serve & Protect was founded by former MP and Norfolk Police Detective Robert Michaels, who also serves as Tennessee Fraternal Order of Police State Chaplain, and Chaplain for FMI Memphis Division, Nashville Resident Agency. Michaels is a member of the American Academy of Experts in Traumatic Stress, National Center for Crisis Management, Society for Police and Criminal Psychology, and Infraguard. He is an active member and 2nd VP of TN FOP Lodge 41, Morris Heithcock Lodge, Williamson county. He is also the founder of Guns’n’Hoses Bible Fellowship in Brentwood TN. Michaels serves as an adjunct instructor for local agencies in-service training.
WHY DO WE EXIST?
Serve & Protect’s mission is to locate and facilitate trauma services for public safety professionals with PTSD symptoms, addictions, or both. Whether residential care or trauma therapists and related services, Serve & Protect works on behalf of the public safety professional to find the right solutions for their real problems. We are the only nationwide organization providing these services. We partner with Safe Call Now who provides our crisis line and facilitates residential care. Serve & Protect facilitates all trauma therapist placements.
We give our clients iron clad confidentiality and personal attention. We believe that both physical health and mental health are core elements to serving those who sacrifice for us daily. Through our Crisis Line, Network of Trauma Therapists, and Chaplain’s Network, we provide collaborative, comprehensive, compassionate, and confidential care 24/7.
HOW ARE WE UNIQUE?
Our proven methodology
When calls come in nationwide to our crisis line partner Safe Call Now from public safety professionals looking for trauma services, especially therapists, we go to work locating one in their area that takes their insurance and understands their job – and specializes in trauma therapy. We personally vet EACH therapist for suitability. Sometimes the caller is the public safety professional, sometimes a family member or a peer trying to locate help for the professional.
There is great satisfaction in locating a match. In fact, one therapist said that “Serve & Protect is like
a match.com for those in public safety looking for therapists.” We also locate equine therapy, service dogs, and other alternative solutions.
Our proven model:
Education: in partnership with Safe Call Now and several other partners who travel the country providing seminars and distributing our information, as well as previous clients who want peers to know where they found help – we make every effort to raise awareness that help is available. Another resource is the cadre of public safety professionals / families we have helped who distribute cards to help peers.
Facilitation: through initial contact with a Safe Call Now peer advocate answering the crisis line, callers are assessed for proper solution to their reason for calling. If residential care is needed, Safe Call Now facilitates that process from start to finish. If trauma therapy in the caller’s area is appropriate, Serve & Protect facilitates the proper service and the appropriate level of trauma care.
Restoration: the heartfelt goal for Serve & Protect and our partner Safe Call Now is providing care needed by our heroes with care designed to restore them to duty and their family equipped to face the future together. We work to insure recovery through a well planned aftercare program of trauma therapy. We provide real solutions for real problems for public safety.
Our unique 360Care Focus provides a completeness that has become our trademark. If a caller to the crisis line is referred to residential care, Serve & Protect is equipped to step in to locate a Chaplain for the family while the spouse is getting treatment. As the first responder approaches release, we work to locate a trauma therapist to help maintain a continuum of care for maximized recovery. In addition, we can locate other services like AA or Celebrate Recovery programs or intensive outpatient programs in their area.
CASE MANAGEMENT Follow up and follow through is essential in restoration of a client. We provide 360Care from the first contact with our call taker through referral to a therapist in the callers zip code that takes their insurance and practices either EMDR or Rapid Resolution Therapy. If residential care is required, our call taker facilitates it and we provide we provide followthrough by locating a therapist for aftercare. All caller information is contained on our unique Case Management System designed exclusively for Serve & Protect, and is HIPPA compliant.
We are an independent resource working outside of employers, agencies and departments, assuring our clients of complete confidentiality and service based on their needs. REAL SOLUTIONS FOR REAL PROBLEMS.
We address a client’s needs through our network of mental health professionals and national network of chaplains, based on the needs of the individual.
Any criminal justice or emergency service professional or family member that asks for help receives help to regain emotional balance, stability, and hope.
At Serve and Protect our assistance comes from those who know the chaos, trauma and violence that can be part of our clients’ job.
Serve & Protect tackles the problems. We wrestle through the wants, needs, desires, and yes, the pain that can overwhelm our Heroes. Even Heroes want to be safe, to be respected, and to be appreciated. Together we unpack the issues. Sometimes it’s the trauma of the job or the stress of daily living. It may be finances, marriage failure or addictions. It is anything that makes life unmanageable.
We do this in absolute confidentiality, and we see it through to help our Heroes reclaim healthy lives.
WHY IS OUR SERVICE NEEDED?
The challenge of Criminal Justice and Emergency Services often destroys families and takes lives. We address the issues surrounding emotional wounds.
- Every 17 hours a law enforcement officer commits suicide. (Dr. Jean G. Larned,Ph.D., Criminal Investigations Instructor; Understanding Police Suicide, Forensic Examiner Magazine Fall 2010)
- 75 % of officers have been divorced – 87% of firefighters! (Firefighter Nation / Journal of Police Psych)
- 40 % of first responders are involved in domestic violence (Nat’l Center for Women & Policing / Purple Berets)
- 85% of first responders and 35% of dispatchers experience some elements of PTSD (Anxiety/Depression Mag.)
Criminal Justice and Emergency Services professionals often resist using Employer Based Assistance, too often resulting in emotional crisis. As an independent service provider, we use time-tested solutions to meet needs, we affiliate with mental health professionals and seasoned first responder Chaplains to deliver results, and we make every reasonable effort to return those we serve to duty.
The emotional well being of those we serve in Criminal Justice and Emergency Services has a direct impact on their performance and on everyone within their sphere of influence.
WE SERVE FAMILIES AND SAVE LIVES
Serve & Protect was founded in 2011 by Robert Michaels who served both as a MP and also on patrol and detective bureau with Norfolk VA Police. Michaels earned a B.S. from Columbia International University and M.A. from Wheaton College (IL). Michaels is available for speaking engagements for in-service training, criminal justice classes, and church groups.