Be transformed by the renewing of your mind (Romans 12) 615 373 8000 Crisis Line


Our proven methodology

When calls come in nationwide to our crisis line partner Safe Call Now from public safety professionals looking for trauma services, especially therapists, we go to work locating one in their area that takes their insurance and understands their job – and specializes in trauma therapy. We personally vet EACH therapist for suitability. Sometimes the caller is the public safety professional, sometimes a family member or a peer trying to locate help for the professional.

There is great satisfaction in locating a match. In fact, one therapist said that “Serve & Protect is like a for those in public safety looking for therapists.” We also locate equine therapy, service dogs, and other alternative solutions.

Our proven model:

Education: in partnership with Safe Call Now and several other partners who travel the country providing seminars and distributing our information, as well as previous clients who want peers to know where they found help – we make every effort to raise awareness that help is available. Another resource is the cadre of public safety professionals / families we have helped who distribute cards to help peers.

Facilitation: through initial contact with a Safe Call Now peer advocate answering the crisis line, callers are assessed for proper solution to their reason for calling. If residential care is needed, Safe Call Now facilitates that process from start to finish. If trauma therapy in the caller’s area is appropriate, Serve & Protect facilitates the service from trauma informed and focused therapists and the appropriate type of trauma care, including equine and service dogs.

Restoration: the heartfelt goal for Serve & Protect and our partner Safe Call Now is providing care needed by our heroes with care designed to restore them to duty and their family equipped to face the future together. We work to insure recovery through a well planned aftercare program of trauma therapy.  We provide real solutions for real problems for public safety.

Our unique 360Care Focus provides a completeness that has become our trademark. If a caller to the crisis line is referred to residential care, Serve & Protect is equipped to step in to locate a Chaplain for the family while the spouse is getting treatment. As the first responder approaches release, we work to locate a trauma therapist to help maintain a continuum of care for maximized recovery. In addition, we can locate other services like AA or Celebrate Recovery programs or intensive outpatient programs in their area.

CASE MANAGEMENT Follow up and follow through is  essential in restoration of a client. We provide 360Care from the first contact with our call taker through referral to a therapist in the callers zip code that takes their insurance and practices trauma focused modalities such as EMDR, Somatic Experience, Rapid Resolution Therapy, and others. If residential care is required, our call taker facilitates it and we provide we provide followthrough by locating a therapist for aftercare. All caller information is contained on our unique Case Management System designed exclusively for Serve & Protect, and is HIPPA compliant.

We are an independent resource working outside of employers, agencies and departments, assuring our clients of complete confidentiality and service based on their needs. REAL SOLUTIONS FOR REAL PROBLEMS. We are their safety net.

We address a client’s needs through our network of mental health professionals and national network of chaplains, based on the needs of the individual.

Any criminal justice or emergency service professional or family member that asks for help receives help to regain emotional balance, stability, and hope.

At Serve and Protect our assistance comes from those who know the chaos, trauma and violence that can be part of our clients’ job.


Serve & Protect tackles the problems. We wrestle through the wants, needs, desires, and yes, the pain that can overwhelm our Heroes. Even Heroes want to be safe, to be respected, and to be appreciated. Together we unpack the issues. Sometimes it’s the trauma of the job or the stress of daily living. It may be finances, marriage failure or addictions. It is anything that makes life unmanageable.

We do this in absolute confidentiality, and we see it through to help our Heroes reclaim healthy lives.


Serve & Protect was founded in 2011 by Robert Michaels who served both as a MP and also on patrol and detective bureau with Norfolk VA Police. Michaels earned a B.S. from Columbia International University and M.A. from Wheaton College (IL). Michaels is available for speaking engagements for in-service training, criminal justice classes, and church groups.


The challenge of Criminal Justice and Emergency Services often destroys families and takes lives. We address the issues surrounding emotional wounds.

  • Every 17 hours a law enforcement officer commits suicide. (Dr. Jean G. Larned,Ph.D., Criminal Investigations Instructor; Understanding Police Suicide, Forensic Examiner Magazine Fall 2010)
  • 75 % of officers have been divorced – 87% of firefighters! (Firefighter Nation / Journal of Police Psych)
  • 40 % of first responders are involved in domestic violence (Nat’l Center for Women & Policing / Purple Berets)
  • 85% of first responders and 35% of dispatchers experience some elements of PTSD (Anxiety/Depression Mag.)
  • The emotional war on police is very real, with unwarranted attacks coming from political, activist, and radical elements, as well as media who disseminate misinformation and distort truth.

Criminal Justice and Emergency Services professionals often resist using Employer Based Assistance, too often resulting in emotional crisis. As an independent service provider, we use time-tested solutions to meet needs, we affiliate with mental health professionals and seasoned first responder Chaplains to deliver results, and we make every reasonable effort to return those we serve to duty.

The emotional well being of those we serve in Criminal Justice and Emergency Services has a direct impact on their performance and on everyone within their sphere of influence.

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