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Leadership Team



Carrie Steiner is a licensed clinical psychologist and is currently in private practice as a police psychologist and founder of the First Responder Wellness Center in Aurora, IL. As a psychologist, she conducts police and public safety psychological evaluations and specializes in trauma therapy utilizing EMDR, exposure, and cognitive behavioral therapy. Dr. Steiner is a certified trauma professional and member of the ILCAP and ICAP. Dr. Steiner earned a Psy.D in Clinical Psychology from the Adler School of Professional Psychology and a Psy.D in Forensic Psychology from the Illinois School of Professional Psychology, Chicago Campus.

Dr. Steiner is a veteran 13 year Chicago Police Officer, Crisis Intervention Team Leader, peer support member, and Chicago Police Academy instructor. While working for the Chicago Police Department she spearheaded their veteran CIT training and autism spectrum training for law enforcement.

She also has FBI hostage negotiation training, has worked as a psychologist for Cook County and Kane County Jails as well as collaborated with federal government agencies on high risk cases. She speaks national on mental illness and police response, officer wellness, PTSD, and has several national and local awards.


Drew Served with Norfolk Police Department for 5 years in patrol & detective bureau, Chief Investigator with the 18th Judicial District Attorney’s Office in Colorado (the largest judicial district in Colorado) for 26 years, Inspector over the Douglas County Sheriff’s Office

Professional Standards Division (Internal Affairs, Hiring and Training) for 3 years, and currently is Chief of Emergency Services, Castle Pines Village, CO.  Drew is Robert Michaels’ former partner with Norfolk Police in both patrol and the detective bureau.


Jim has been involved in the purchase or sale of dozens of companies, from less than 5 employees to over 5000 employees, both New York Stock Exchange corporations and privately owned companies.  He is the Only executive who has been aCEO of the largest private AND largest public company within the same industry. He is CEO of C2G Advisors LLC.  June is a speaker and author and writes an advise column “”


Buck is a former Metro Nashville Fire Chief, serving with distinction for 7 years. Under Chief Dozier’s leadership, the department was the first major metropolitan area fire department to achieve national accreditation. He was elected to the Metro City Council and served as President Pro Tempore from September 8, 2004 to August 31, 2005; he substituted for the vice mayor when the vice mayor was not available. Buck was also a Mayoral candidate in 2007. He was President of the Nashville Fire Buffs and a member of the Tennessee Fire Chiefs Association. He is currently the Executive director of the Tennessee state Fair.





Jacque is President of the Mental Health Education Foundation which she founded in Sarasota, FL in 2009. She is also a Senior Community Mental Health Practitioner where she works in the community as an in home therapist with adults, teenagers and children.

Mental Health Education Foundation is the first of its kind with broadcasters and clinicians working side by side to produce quality and consistent information based on years of proven experience to help radio and television get beneficial mental health information to continually educate their listeners and viewers. Jacque bring to Serve & Protect a network of Mental Health professionals around the country.

For more than 20 years, Jacque was a broadcast professional, serving in capacities ranging from radio and TV host in Sothern California, instructor at the Columbia School of Broadcasting, to close to 20 years in national radio promotions within a major label and as founder of AM/FM Promotions.

She is a graduate of the Columbia School of Broadcasting, and earned a B.A. in Psychology, Emphasis in Neuropsychology, and a Masters in Psychology, Specialization in Clinical Psychology from Capella University.

CHARLES D. GRANT, in memorium

Chief, Norfolk Police Department (VA), Retired. Chief Grant rose through the ranks working in traffic,rode a motorcycle, served in patrol, as a detective in homicide, as well as other areas within the department. Although Chief Grant passed in 2014, his faith and integrity, his commitment to the men and women of Norfolk Police has been one of the inspirations for Serve & Protect. As one who served under his leadership, I was directly impacted by his Godly influence, including his weekly Bible study. The work of Serve & Protect will forever have his fingerprints on the heart of our work.



Hollyn earned both her Psy.D in Clinical Psychology and her Masters in Clinical Psychology from Wheaton College, . She specializes in the treatment of complex trauma and personality disorders. She also has expertise in Intimate Partner Violence and is skilled in addressing the unique challenges faced by survivors of these abusive relationships. Her research has focused on attachment, chronic abuse, and leaving abusive relationships. She is experienced in providing services in all levels of care including, Inpatient, Partial Hospitalization, Residential, and Outpatient. Hollyn has also been active in developing trauma informed trainings and treatment policies for Linden Oaks Hospital staff. Hollyn is a trained Yoga Teacher with additional training in Trauma Informed Yoga and is comfortable in utilizing complimentary alternative medicine (CAM) (such as Yoga) when appropriate. 



An original profiler. Began in 1977 at the FBI National Academy. Profiled probable subjects in unknown subject serial killings, homicides, and other major crimes. Part of research team interviewing serial killers on death row as well as other criminals whose interviews appeared to be potential learning tools for societies understanding of their actions and reasons. Assisted in the creation of the National Center for the Analysis of Violent Crime (NCAVC) and the Violent Criminal Apprehension Program (VICAP).

With a doctorate in psychology, 25 years as an FBI Criminal Profiler, and many years as an acclaimed speaker in both public sector and corporate settings, Jim can tailor his presentation to fit the unique needs of your organization.

He is an internationally known, best-selling author and award-winning authority on motivation, leadership, stress management,workplace violence, and many other topics. Making 80 to 100 presentations worldwide each year, Dr. Reese delivers powerful, life-changing messages with spell-binding wit, humor, and energy.


David has more than 30 years experience in Police Training in Massachusetts and has recently retired from the Brookline Police Department after 32 years of service. As President of the Massachusetts Police Training Officers Association, David was appointed to serve on the Executive Board of the Massachusetts Criminal Justice Training Council by Governor Weld and later appointed to the Committee for Law Enforcement Training and Education by Governor Romney.
As Director of Training for MPI, David oversees the development and implementation of all training programs and other interests produced by MPI. David is a certified expert in the Use of Force and is a recognized Expert Witness and recognized Consultant in that discipline. He holds a B.S. in Criminal Justice with a minor Psychology from University of Massachusetts, and a Certificate of Instrumental Performance from Berklee College of Music.


Lieutenant, Norfolk Fire Department (VA), Retired. In addition to training as a firefighter, David was certified as an shock trauma tech, was a driver on the apparatus, and a tiller-man on the hook and ladder.


Bob is a retired businessman from Chicago, IL. He was President & Chairman of Better Homes Insurance Inc., the largest independent company of its kind in the U.S. He and Karen currently reside in Southern Florida. Bob served with Serve & Protect for 18 months as a founding Board member. As a member of the Advisory Board, Bob continues serving as a personal mentor and counselor for Serve & Protect CEO Rob Michaels.


David is a retired homicide detective serving with the Murder Squad with the Metropolitan Nashville Police Department. He is an Attorney at Law, licensed in the State of Tennessee. Admitted to practice before all local and state courts in Tennessee, and the Federal District Court for The Middle District of Tennessee. Member of the American Bar Association, the American Bar Association Criminal Justice Section, the American Constitution Society for Law and Policy, the Tennessee Bar Association, the Tennessee Bar Association Criminal Justice Section, the Nashville Bar Association, the Nashville Bar Association Criminal Justice Committee. David is also an adjunct professor in the Criminal Justice Program at Volunteer State Community College in Middle Tennessee. He is the author of two books, “Lures of the Liar” and “Traps of the Tempter.” David founded Lighthouse Family Ministries, Inc., which was a 501(c)(3) charitable organization that served family members of the victims of homicides, suicides, and fatal accidents. The purpose of the organization was to serve those surviving family members in any practical way, possible.


Dr. Jeffrey Rush is in his 22nd year of teaching on the collegiate level and his fourth year at Austin Peay State University. His areas of expertise include terrorism/homeland security, gangs, law enforcement, leadership and juvenile justice.  A published author in all these areas, He is a graduate of SWOTT and is certified as an Instructor with State and Local Terrorism Training (SLATT).

Jeff was an  active duty street cop for approximately ten years and has been a sworn reserve deputy sheriff in Jefferson County, AL since l988, working in courtroom security for approximately ten years and currently assigned as a patrol sergeant. He served as a juvenile probation officer for five years and for the past 20 years has worked in private security (including retail, concerts, special events and executive protection). A past president and current secretary of the Southern Criminal Justice Association, he is an author and trainer, and on the editorial board of The Gang Journal and has been co-editor of The Police Forum.

His Doctorate is in Public Administration from the 2009 and 2011 college football national champions, the University of Alabama (Rooooolllll Tide), and earned his Master of Science in Criminal Justice, Master of Arts in Educational Leadership and Bachelor of Science in Criminal Justice, all received from the University of Alabama at Birmingham


Dr. Olivia Johnson holds a master’s in Criminology and Criminal Justice from the University of Missouri, St. Louis and a doctorate in Organizational Leadership Management from the University of Phoenix, School of Advanced Studies. Dr. Johnson is the founder of the Blue Wall Institute where she trains first responders, first responder families, and administrators on wellness issues, suicide awareness and prevention, peer support, stress and anger management, and leadership issues. Due to her perseverance in raising awareness of the issues facing our first responders, she was named the Illinois State Representative and active Board Member for the National POLICE Suicide Foundation where she trains, conducts research, publishes articles, and communicates with agencies in need.

Dr. Johnson is a veteran of the United States Air Force, a former police officer, and published author. She is an associate member of the International Association of Chiefs of Police (IACP), a member of the International Law Enforcement Educators & Trainers (ILEETA), the National POLICE Suicide Foundation (PSF), National Alliance on Mental Illness (NAMI), Public Safety Writers Association (PSWA), a public safety expert writer for SilverHart, the Missouri Law Enforcement Funeral Assistance Team, Advisory Board member for Serve & Protect, the St. Clair County (IL) Suicide Alliance, and Suicide Prevention/Juvenile Justice Curriculum (SPJJC) Ad Hoc Committee. Dr. Johnson is an Adjunct Professor for Lindenwood University in Belleville, Illinois. She also writes for several law enforcement and mental health publications and is the Peer Support columnist for Police One.


Dr. George Kirkham, who has been described by the late William F. Buckley, Jr. as “…an honor to his profession, ”received his doctorate in criminology on a full scholarship at the University of California, Berkeley. He is currently Professor Emeritus at the Florida State University College of Criminology & Criminal Justice, where he taught and conducted pioneering research for twenty years. His many professional honors as a criminologist include The Distinguished Service Award, The Freedom’s Foundation at Valley Forge Award and the J. Edgar Hoover Award.   Dr. Kirkham has been called upon more often than any other criminologist in the nation to provide expert witness testimony in cases involving police, jail and private security issues.

He is nationally and internationally known as “the professor who became a cop” for taking leave of his university post to study crime and the police in a way that no criminology professor had before: after attending and graduating from a police academy, Dr. Kirkham spent six months as a patrolman on a high crime beat in a major American city. After rejoining the faculty at Florida State University, he continued working as a fully-sworn police officer on a part time basis throughout his academic career, ultimately serving with four different law enforcement agencies in assignments as diverse as uniformed patrol, crisis intervention, vice & narcotics, criminal investigation and undercover work as part of an organized crime strike force.

Over the years, his observations on the police have appeared in research and law enforcement journals in many other countries, including England, Canada, Germany, India, Australia and Russia. He has authored 23 law enforcement training films and video tapes which are used to instruct police officers and administrators throughout the nation. Under grants from the U.S. Department of Justice, Dr. Kirkham’s award winning film series, “Police: The Human Dimension” was distributed to the law enforcement training directors of all 50 states and the F.B.I. Academy. This series is also used at Peel Centre in London to train the British Metropolitan Police.


Dr. Hanada brings a wealth of experience. He is an ordained minister, medical doctor and surgeon, a Special Forces Army Ranger who was awarded the Bronze Star, Currently he operates Brentwood Concierge Medicine and Fitness is an ultra high level Concierge medicine practice; The S3 (Security and Survival Solutions) providing physical security and medical consultative services to churches, logistical missions and survival planning for church-related overseas short-term mission trips, and disaster planning and preparation for individuals,; Legislative committee Member and Alternate on Board of Trustees – Tennessee Academy of Family Physicians;  clinical Associate Professor, Vanderbilt University Medical Center; Editorial Review Board, Association of Military Surgeons of the U.S.; and is on call with the Murfreesboro TN Police Department SWAT team as a medic.


Phil Wiggins is a veteran police officer, serving 25 years with the Durham, NC Police Department, retiring in 2003 as a Captain. Phil served on patrol as well as in vice & narcotics and the street crimes unit. He earned his B.S. in Religious Education at Campbell University, and his Masters in Religious Education from southern Baptist Theological Seminary.

Phil has attended numerous seminars and work shops on Police Chaplaincy, Critical Incident Stress Management, Domestic Violence, Police Suicide, and Counseling. Today, he is the Minister of Senior Adults at Summit Church in Durham, and was appointed in 2011 to serve as the Chairman of National FOP Chaplain Committee.


Sean is a 20 year veteran in law enforcement and now a nationally know speaker.  After battling addiction and about to become another unknown police suicide statistic, he founded Safe Call Now which provides 24/7 personal crisis assistance services for public safety employees and their family members nationwide. He presents his life story around the United States in the hope that others will seek help for personal crisis matters to save their life, put their families back together and to further their life and career goals.


Robert E. Douglas, Jr., founder and Executive Director of the National Police Suicide Foundation, Inc. is a retired police agent from the Baltimore City Police Department. This foundation provides educational training seminars for emergency responders, primarily associated with law enforcement on the issue of police suicide. Mr.Douglas is considered a leading expert in the area of police suicide, according to DATELINE, CNN, Time Magazine, and USA Today. He is the author of three books, Death With No Valor, Hope Beyond the Badge, and Healing for a Hero’s Heart. He brought a FBI study to my attention – every 17 hours a law enforcement officer commits suicide. This does not include retired officers nor does it include those disabled, a higher risk for suicide.


Melissa holds a Ph.D. in Leadership & Education and has instructed at the collegiate level at Middle Tennessee State University and the University of Mississippi. She is currently a case manager for the United Methodist Committee on Relief for TN Disaster 1909; an emotional spiritual counselor for UMCOR;  a Coordinator for the Tennessee Recovery Project which provides psychological first aid for disaster survivors; and works as a crisis counselor for Volunteer Behavioral Health. Additionally, she has 19 years experience in the fire service with most of those years serving as a training officer, 13 years in the medical service (seven as training officer), and 4 years in emergency management.  She was the train-ing officer for Lafayette County EMS and instructed for vehicle extrication, first responder, high angle rescue, first aid, community emergency response team (CERT), agricultural terrorism and CPR.

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