Meet the Serve & Protect A-Team

Serve & Protect is pleased to introduce our A TEAM, each of us ready to serve those in Public Safety needing help locating real solutions for their real problems


Robert Michaels

Robert Michaels


Robert Michaels M.A., CEO / Founder; Peer Advocate, Educator

• B.S. Columbia International University ’81; Biblical Studies, Pastoral Care

• M.A. Wheaton College Graduate School ’84; Interpersonal Communications, Marketing, Public Relations

• 2017 Recipient of FBI Director’s Community Leadership Award, Memphis Division

• MP, 229th MP Battalion, Virginia Nat’l Guard,

• Norfolk Police Department, Norfolk VA, Patrol, Detective

• American Academy of Experts in Traumatic Stress, National Center for Crisis Management,

• Tennessee FOP State Chaplain,

• FBI Chaplain, Memphis Division

• Adjunct Instructor for Seminars on PTSD, Suicide for Public Safety and CJ

You can contact Rob by email at, or calling 615-224-2424.

Rose Casale

Rose Casale

R.N.; Care Coordinator; Spouse Advocate, Services Facilitator

Rose Casale, R.N.; Trauma Services Manager; Spouse & Peer Advocates, Services Facilitator

RN, BSN, Valparaiso University

• Rose works in out patient surgery and has worked in several areas of medical care

• The wife of a police officer since 2008, Rose is committed to the mental health of all first responders and

their families; experiencing first hand the challenges that families of first responders encounter on a daily

basis. She feels that we cannot allow first responders to be afraid of career ramifications for seeking help,

especially because they put their lives on the line for us everyday.

• Spouses also need to seek healthy ways to deal with the stress and anxiety of the job….the missed

holidays, anxious goodbyes, sleepless nights, emotional distance, lack of communication, work hours that

don’t mesh with most of society, and at times, loneliness. Rose feels that mental health awareness is

important for every member of the first responder family.

Robert Casale M.A.

Robert Casale M.A.

Peer Advocate, Intervention, Educator

Robert Casale M.A.; Peer Advocate, Intervention, Educator

M.A. Adler University Chicago, Mental Health Counseling; President’s list 4.0

• Chicago Police Department, 18 year veteran; Education and Training Division; Crisis Intervention Team

Certified, Peer Support

• Served on the tactical unit and gang suppression team

• Rob is passionate about breaking down the stigma in the community that surrounds mental health and well

being; many first responders do not seek assistance due to fear of being perceived as weak, so they suffer in

silence. He encourages first responders to seek assistance to help them better understand and manage their

stress in positive ways, which helps them to have better family lives, work relationships, job satisfaction and lead

healthier lives.

Dr. Rich Kelly, Psy.D

Dr. Rich Kelly, Psy.D

Peer Advocate, Intervention, Educator

• Retired Chicago Police Sergeant with over 23 years law enforcement experience. Peer Support and Crisis Intervention Team Member

• Doctor of Psychology, Adler University

• Master of Arts Degrees in Counseling Psychology and Police Psychology from Adler University

• Licensed Clinical Professional Counselor (LCPC) and Certified Alcohol and Drug Counselor (CADC)

• Trauma-based treatment provider in EMDR and Neurofeedback

• Headstrong Project Clinical Partner: “Healing the Hidden Wounds of War”

Dr. Carrie Steiner, Psy.D.

Dr. Carrie Steiner, Psy.D.

Serve & Protect Board Member; Clinical Advisor

Serve & Protect Board Member; Clinical Advisor

• Founder, First Responders Wellness Center, Clinical/Police Psychologist, Forensic Testing, Consultant & Speaker

• Chicago Police Department, 13 year veteran;

• Illinois School of Professional Psychology, Chicago Campus, Psy.D., Forensic Psychology/ clinical psychology

• Adler School of Professional Psychology, Psy.D., Clinical Psychology

• Certified Clinical Trauma Professional, International Association Of Trauma Professionals, EMDR therapist /EMDRIA

• Crisis Intervention Team Officer, and Autism Spectrum Disorder Trainer at the Chicago Police Academy.

National speaker on mental illness and police response. She has worked with U.S. Marshals, theFBI, the Department of Homeland Security, and several other federal, state, and local agencies.

Jennifer Arcuri

Jennifer Arcuri

• Began her career in law enforcement with Pembroke Pines Police Dept. and attended the Institute of Public Safety at Broward College at 21.

• She has held the ranks of Patrol Officer, Detective and Sergeant, working in Road Patrol and the Investigations Bureau/Missing Persons, as well as specialized units such as K-9 and the Crisis Response Team

• In CRT, she dual certified in Crisis/Hostage Negotiations and Critical Incident Stress Debriefing, achieving a Certificate of Specialized Training with the International Critical Incident Stress Foundation and elected as the Regional Training Director for the Florida Association of Hostage Negotiators

• She was recently selected as the Law Enforcement panelist at the Guardian Behavioral Health Foundation’s 2nd Annual Mental Health Symposium.

• Upon retiring in July, 2016, after over 20 years of service, she has begun, again, to teach regularly at the same Police Academy she once attended. As an Adjunct Instructor, she delivers instruction to both Sworn Police and Non-Sworn Police Service Aid recruits, in her areas of expertise

Ronald Jones

Ronald Jones


• Ron was one of our first Serve & Protect Chaplains. For the last few years, he also joined the team of our partner Safe Call Now, first as a Per Advocate, then appointed Vice President where he oversaw the team. He retired from that position in 2017 to spend more time with family.

• Ron executes our 360 plan, facilitating chaplain requests for those asking, as well as for those going into residential care wanting a Chaplain to assist their family while in treatment.

• Retired from West Virginia State Police, Ron is a veteran in law enforcement.

• He serves as Chaplain for FOP Lodge 145 in Florida and remains a Serve & Protect Chaplain.

• Ron is an ordained pastor and a member of the International Conference of Police Chaplains.

Judd Granzow

Judd Granzow


P3 Heroes Fitness and Conditioning Coach

• Founder of P3: Heroes Program; a fitness program for first responders centered on Peace, Power, and Purpose.

A 6-week boot camp / crossfit training program addressing body, mind, and spirit, reflecting the core principles of Serve & Protect.

• Premiere#1 ranked High School QB in CA; player of the year in football and baseball. 18th ranked baseball player in CA, 4th round pick by LA Dodgers.

• All American linebacker, football scholarship player at University of TN; played linebacker ’98-‘2000, member of the UT National Championship Team.

• Founding partner and co-owner, D1 Sports Training, Franklin TN; sold his ownership in 2006.

• 2007, Founder of M.A.D. Sports Training (Make A Difference) and M.A.D. Baseball Academy, and founded Foundation Coaching Men for Tomorrow.

• Successfully trained athletes in NFL, NBA, MLB, Division 1 All-Conference selections, and on occasion, recruits for Navy Seals.

• Judd is an ordained minister, and frequent speaker at Fellowship of Christian Athletes, Outside the Lines, local schools and Churches. He is a mentor of men young and old, incorporating life choices into fitness choices.

Lt. Michael de Jesus, (Ret.)

Lt. Michael de Jesus, (Ret.)

Lt. Michael de Jesus, (Ret.)

• Served 35 years starting in 1980, Dade County, FL.

• Assigned to the Institute of Criminal Justice at Miami Dade Community College as a training advisor, and was

later tasked with restructuring the Field Training Officer program.

• Advanced from the Patrol Division to Street Crimes, Traffic (serving as a Motor Unit, Traffic Homicide

Investigator, and, later, a supervisor), Criminal Investigations Division (CID, which included Burglary and Auto

Theft Crimes) and Vice Intelligence and Narcotics (VIN).

• Served with the Hialeah Fire Department where he achieved certifications in Airborne Rescue, Elevated Victim

Rescue, Hazardous Materials Response and as a Tactical SWAT Medic, which prepared him to begin the SWAT

Medic Program. As a member of the SWAT Team over most of his police career, he also held positions as Team

Leader and Sniper, and was assigned to the Street Tactical Unit. He concluded his career with the Hollywood

Police Department in yet another critical and challenging assignment to Internal Affairs.

Sergeant Donnie Heacox, (Ret.)

Sergeant Donnie Heacox, (Ret.)

U.S. Army Veteran

• Served 20 years in law enforcement, retired from City of Lakeland FL Police.

• Served in the Uniform Patrol Division, Community Oriented Policing Section, Field Training Officer, Gang Liaison

Officer, Uniformed Crime Scene Technician, Patrol Sergeant, Field Training Sergeant, Domestic Abuse

Response Team Sergeant, Certified Crisis Intervention Team Sergeant and served 10 years on the department’s

Dive Team.

• One of only two Field Training Officers selected to serve as a subject matter expert for the Florida Criminal

Justice Standards and Training Commission Police Officer State Certification Exam.

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